Delivery
Questions and Answers
We’re Here To Help
All orders are shipped via third party couriers with tracking information provided for your convenience. You’ll receive tracking details as soon as your order is dispatched.
Yes, collection is available by prior arrangement. Simply reach out to us to schedule your pickup, and we’ll provide the necessary details.
If your items are in stock, we aim to ship them within 24-48 hours of receiving your order. You’ll receive a notification once your order is on its way.
For orders requiring manufacturing, delivery times vary based on stock availability, production time, and our current workload. We generally operate on a first come, first served basis, except for prior commitments to regular customers.
Yes, most shipped orders require a signature upon delivery. If you have specific instructions, such as “leave with neighbour,” please add them to your order.
Absolutely. Tracking information is available once your order has been shipped, allowing you to monitor its progress until it arrives.
For online orders up to 30kg, the shipping cost is approximately £10.00 + VAT. For orders over 30kg, the cost will vary based on weight, number of boxes, delivery location, and service type (express or economy). For trade and pallet orders, please contact us for specific pricing.
No, collection orders are free of charge. Just arrange a convenient time with us to pick up your items.
Yes, we offer pricing on application for trade orders. For orders over 100kg, which may require pallet shipping, please contact us for a tailored quote.
Our collection address is available upon arrangement. Please reach out in advance to schedule your pickup, and we’ll share the necessary details.
How we work
Our 3 Step Process
Our streamlined 3 step process ensures a smooth and efficient experience for your initial enquiry.
Start by completing our quick and easy enquiry form to tell us about your project. Provide as much detail as possible so we can fully understand your needs and create the best solution for you.
Once we receive your enquiry, a dedicated team member will review your requirements, paying close attention to the design specifications and any custom details you’ve included.
After reviewing your project details, we’ll prepare a personalised quote and send it to the email address provided. This will include an estimated cost and any additional information you may need to get started.
Ask Us a Question…
Have a project in mind? Get in touch with us today.
