- Price Beat Guarantee – Loved By 1000’s Of Customers
- UK Mainland Delivery – For as little as £10.00
- Top Rated UK Manufacturer
- Rated 5* On Google
Price Beat Guarantee – Loved By 1000’s Of Customers
UK Mainland Delivery – For as little as £10.00
Top Rated UK Manufacturer 
Rated 5* On Google 
Terms and Conditions
Keeping you safe
Terms & Conditions
Last Updated: 16/05/2025
Welcome to Leads and Looms Ltd. These Terms & Conditions govern your use of our website and the purchase of goods and services from us.
1. Company Information
Leads and Looms Ltd
Registered in England and Wales
Company Number: 15948691
Registered Office: Unit 10 South Staffordshire Business Park, Hawkins Drive, Cannock, Staffordshire, United Kingdom, WS11 0XU
Email: sales@leadsandlooms.co.uk
Telephone: 01543 398454
2. General
By using this website or placing an order, you agree to be bound by these terms. These terms do not affect your statutory rights.
3. Products & Specifications
We aim to ensure all product information is accurate. Due to the bespoke nature of our products (including electrical looms and assemblies), specifications may be subject to minor variation. Any changes will be communicated prior to manufacture.
4. Pricing
All prices are quoted in GBP and are exclusive of VAT unless otherwise stated. Prices may be subject to change without notice. Quotes are valid for 30 days unless otherwise specified.
5. Payment Terms
Orders must be paid for in full prior to production, unless an account has been agreed. Credit terms, if granted, are strictly 30 days from invoice date.
6. Lead Times
Production lead times will be confirmed at the point of order and may vary depending on project complexity and current workload. Refer to our Delivery & Lead Times section for more details.
7. Intellectual Property
All designs, technical drawings, and product configurations remain the property of Leads and Looms Ltd unless otherwise agreed in writing.
8. Liability
Leads and Looms Ltd shall not be held liable for any indirect or consequential loss arising from the use or failure of a product supplied.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Bespoke or custom-made orders can be cancelled as long as raw materials haven’t been ordered and production hasn’t started. If production has already begun, we’re unable to cancel the order.
Yes, stock items can usually be cancelled before dispatch. Please contact us promptly if you wish to cancel a stock item order.
Stock items can be returned within 7 days, provided they are in unused, brand-new condition and re saleable at the full price. A 15% handling fee will apply, and return shipping costs are the customer’s responsibility.
Custom-made orders can only be returned if they are deemed faulty. If any alterations or modifications were made by the customer or a third party, returns are not accepted unless previously agreed upon.
For returns of stock items, refunds are generally processed within 7-10 days for debit card payments, excluding weekends and bank holidays. Proof of purchase is required for all returns.
Yes, a 15% handling fee applies to stock item returns. Please also note that the cost of return shipping is the responsibility of the customer.
If a bespoke item is found to be faulty, please contact us to arrange a return. We’ll work with you to assess the issue and discuss next steps.
Refunds are generally not available for custom-made items unless they are faulty. Modifications or alterations made by the customer or a third party may void the eligibility for a return.
Yes, proof of purchase is required for any return. Please include it with the item to ensure smooth processing of your refund.
The cost of return shipping is covered by the customer for stock items. For faulty custom-made items, please contact us for guidance on how to proceed with returns.
How we work
Our 3 Step Process
Our streamlined 3 step process ensures a smooth and efficient experience for your initial enquiry.
Start by completing our quick and easy enquiry form to tell us about your project. Provide as much detail as possible so we can fully understand your needs and create the best solution for you.
Once we receive your enquiry, a dedicated team member will review your requirements, paying close attention to the design specifications and any custom details you’ve included.
After reviewing your project details, we’ll prepare a personalised quote and send it to the email address provided. This will include an estimated cost and any additional information you may need to get started.
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